Welcome to the Support Center for Tenseg software products. This is your spot to find some answers to questions you have for specific pieces of software as well as to read up on some of the technologies we use in our software. Each piece of software has a section below, after which you’ll find a list of general support articles. If you don’t find what you’re looking for here then please click on the Contact link above and let us know.
Fact Triangles
If you have a support request regarding Fact Triangles please either start a discussion or use the built-in feedback window accessible from the Help menu in Fact Triangles to contact us.
WebPDF
If you have a support request regarding Fact Triangles please either start a discussion or use the built-in feedback window accessible from the Help menu in WebPDF to contact us.
Blackjack
If you have a support request regarding Blackjack please start a discussion.
soeMatrix
If you have a support request regarding soeMatrix please start a discussion.
SubCalc
Please email us at subcalc@tenseg.net with any questions about the Minnesota Subcaucus Calculator. You can also post questions at the SubCalc Discussion Forum.
When starting a new caucus or convention you can create a single subcaucus and just put the count of people in the room into that one subcaucus. The summary text will then tell you the viability number you need to announce to the room so they can gather the right number of supporters to their causes.
You don’t actually have to delete non-viable subcaucuses. If you just make the count of people in the subcaucus zero, you will still have a record that the subcaucus existed, but it won’t affect the distribution of delegates or the viability numbers at all.
The “Previous” and “Next” buttons on the Subcaucus view are your friends. They will move you quickly between subcaucuses while saving the changes you have made along the way. Use them instead of the “Done” button when you are making changes to the count of all your subcaucuses.
Don’t forget to use the email function (upper right corner of the SubCalc view) to send yourself or others a record of what happened at the meeting. This is a great way to report your results.
When two or more subcaucuses have the same number of members, SubCalc will automatically do a “coin flip” to determine which, if any, should get remainder delegates. If someone insists on redoing this coin flip, you can tap the “flip the coin again” option below the summary. Remember, sometimes the new flip will have the exact same result as the old flip, so don’t be surprised if nothing changes. SubCalc will scroll you to the top of the subcaucus list as confirmation that it did, indeed, reflip the coin. (If you want to know the gory details of what happens during a coin flip, check out our coin flip page).
